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INFORMATION FOR TDx TECHNICIANS
INFORMATION FOR TDx TECHNICIANS
This KB category is for those who work within the TDx system to manage requests and administer TDx sites.
Articles (6)
Common WEB SERVICE Methods
Primarily for building Web Services for use in Workflows
How to add time to a TDx Ticket
Report Creation and Management
Reporting Guide
TeamDynamix Technician Handbook
Ticket Status and Why Its Important
This article explains the various Ticket Status assignments and when and why they should be changed.
Ticketing code of conduct
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